Shipping Policy

GROUND SHIPPING

Using ground shipping instead of air for inbound and outbound shipments is one of the most effective strategies to conserve energy.

  • PBCPUS also offers free shipping and flat rate shipping for most products within the 48 States. Terms and Conditions Apply.
  • PBCPUS’s shipping policy gently encourages dealers to make ecologically sound choices for delivery. The goal of our policy is to divert 25% of shipping choices from air to ground.
  • PBCPUS provides free shipping on certain brands in stock depending on the promotion at the time.

Note: Returns and exchanges must be in new condition and include original product packaging. The Manufacturer’s packaging must be clear of writings or markings. Do not use the manufacturer’s product box as the shipping container.

FURTHER DETAILS:

  1. PBCPUS is not responsible for any damage or loss of returned packages.
  2. Please note that third-party shippers, such as UPS Store, FedEx, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. PBCPUS does not reimburse these charges.
  3. Before sending any item(s), you must go through the online return process or call to get prior authorization, regardless of reason, to request a Return Merchandise Authorization (RMA).
  4. PBCPUS cannot accept returned merchandise without an RMA. The RMA number should be written on the shipping label or visible on the shipping box.
  5. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return.
  6. All closeout and clearance merchandise deals are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
  7. In its discretion, PBCPUS may issue a store credit to a dealer for a returned product. In that situation, the store credit will expire one year from issuance.
  • FREE SHIPPING & FREE RETURNS
    We will ship almost anything on our website or anything in stock to anywhere in the United States—even Alaska and Hawaii—for free depending on the promotion posted in our website and the cost of the product.

WE OFFER ALL KINDS OF SHIPPING, ALL THE TIME.
Most in-stock items will arrive on your doorstep 4-7 business days after we receive your order. Please note that there is one business day lag because of processing the order and preparing the shipment.

General Merchandise Guideline
Ordering deadlines vary for Standard Shipping and expedited shipping options.
Order pick-up

WILL CALL IS CLOSED

We have temporarily closed our will call pickup service. We are still shipping orders and performing service and installations at our Arlington location. We would love to ship directly to your door. We appreciate your understanding and plan to reopen for pickup in the future.

Canadian Shipments

For shipments originating from the US into Canada, the quoted shipping costs does not include all brokerage fees and duties. Taxes are not included. All prices on our site are in US Funds. Your credit card company will convert the US charge to Canadian.

Need It Faster?
Try our expedited shipping options at checkout. We will process your expedited shipping according to the carriers available.

Shipping out of the country? Shipping to Canada?
Enjoy CAD 24.95 Standard Shipping or CAD 45 Express Shipping on orders to Canada over CAD 300.

International Orders:

We do not ship to any International countries currently other than within USA and Canada.

Special Locations

Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
Expedited orders shipping to Alaska and Hawaii require 2 additional days to deliver.
Rural domestic addresses require 1 or more additional days to deliver.

Gift Cards

Gift Cards ship separately, free of charge, via Standard Shipping and usually arrive within 4-7 business days. Two Business Day delivery is available for a $15 shipping fee. To expedite a Gift Card to Alaska or Hawaii, please call 214-931-6182 to place your order; allow 1 extra business day for shipping.

Special Orders
Certain in-stock items may require 5-8 business days for delivery. These special orders cannot be shipped to PO boxes or military addresses.

Delivery Days

UPS transit and delivery days are Monday-Friday
USPS transit and delivery days are Monday-Saturday

Shipping Method

Economy Shipping – Delivered by Fedex or UPS
Free Shipping – Delivered by USPS or UPS or Fedex
Priority Mail – Delivered by USPS
Ground – Delivered by UPS or Fedex
3-5 Day Express Shipping – Delivered by UPS
3 Day Shipping – Delivered by UPS/Fedex
2nd Day Shipping – Delivered by UPS
Next Day Shipping – Delivered by UPS

Holiday Shipping Schedule

Memorial Day – UPS closed, no shipping or delivery of packages
Independence Day – UPS closed, no shipping or delivery of packages
Labor Day – UPS closed, no shipping or delivery of packages
Thanksgiving Day – UPS closed, no shipping or delivery of packages
Day after Thanksgiving – Normal pickup and delivery of all UPS service levels
Dec 24th – Christmas Eve – Half Day
Dec 25th – Christmas Day – UPS closed, no shipping or delivery of packages
Dec 31st – New Year’s Eve – Delivery and Pickup of air packages only, ground transit closed
Jan 1st – New Year’s Day – UPS closed, no shipping or delivery of packages

For more info, please call us during business hours at 214-931-6182 for shipping or any other concerns.

AllEscort